Public Ticket #1421622
Theme uploading error


  • Ivanchen12 started the conversation

    When following the installation instructions 

    • WordPress: Navigate to Appearance -> Add New Themes -> Upload page. Select VenueX.zip file. Press the Install Now button to upload and install the theme.

    I get redirected to a page prompt with the following message

  •  174
    Hina replied


    Error: "Are you sure you want to do this? Please try again"

    If you're seeing this confusing WordPress error when trying to upload the theme, it means the server settings limiting resources for your site. For example the maximum upload size could be set to 5MB and the theme's package is larger than that (e.g. 8MB). This isn't a bug but a matter of server settings and you should increase that limit to at least 12MB otherwise, even uploading a larger image could cause the same issue.

    You can either reach out to your hosting company and ask them to increase it for your, or read more about how to do it yourself: How to Increase the Maximum File Upload Size in WordPress on wpbeginner.com.


    Best Regards,
    Hina S.
    Theme-Canon Support