Public Ticket #1423127


  • accelo started the conversation

    I purchased the Booker theme, downloaded, unzipped and tried to install the booker.zip file on my Wordpress. I have tried it countless times, and all it keeps showing me is an install failure with the following message:

    "Are you sure you want to do this?

    Please try again."

    I have done it countless times, even deleted and reinstalled my Wordpress, to no avail and with no explanation for the error.

    I want a refund of my money, so I can purchase another theme. Thank you.

  •  174
    Hina replied


    Thanks for writing us.

    Error: "Are you sure you want to do this? Please try again"

    If you're seeing this confusing WordPress error when trying to upload the theme, it means the server settings limiting resources for your site. For example the maximum upload size could be set to 5MB and the theme's package is larger than that (e.g. 8MB). This isn't a bug but a matter of server settings and you should increase that limit to at least 12MB otherwise, even uploading a larger image could cause the same issue.

    You can either reach out to your hosting company and ask them to increase it for your, or read more about how to do it yourself: How to Increase the Maximum File Upload Size in WordPress on wpbeginner.com.


    Best Regards,
    Hina S.
    Theme-Canon Support