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  Public Ticket #1466350
error while importing event slider
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Comments

  • Lia.t started the conversation

    Hello, 

    I installed the venueX theme and when I try to import slider it shows blanc page and null (0) just like the printscreen I attach.

    This has as a consequence to show me error at the front page.

    Can you help me?

    Thanks in advance, 

    Lia

    Attached files:  error.png
      error2.png

  •  174
    Hina replied

    Hi,

    Please post temp WP admin login details so I can look into this issue for you.

    PS: Mark Ticket Private when sharing login information on public ticket.


    Thanks,

    Best Regards,
    Hina S.
    Theme-Canon Support

  •   Lia.t replied privately
  •  174
    Hina replied


    This is all because of your Host has lower PHP memory and other settings.

    There are two ways to solve this issue there.this can be solved by adding the following to your "wp-config.php" file.

    ini_set('memory_limit', '1024M');

    ini_set('upload_max_filesize', '128M');

    ini_set('post_max_size', '128M');
    ini_set('file_uploads', 'On');
    ini_set('max_execution_time', '300'); 



    #2 if #1 doesn't work so this means this feature is disabled by your hosting provider. In this case you have to ask your hosting provider to increase PHP memory and apply following values to your hosting account.

    memory_limit = '1024M'

    upload_max_filesize = '128M'
    post_max_size= '128M'
    file_uploads='On'
    max_execution_time='300'


    Thanks,

    Best Regards,
    Hina S.
    Theme-Canon Support

  • Lia.t replied

    Hello Hina,

    I've made these settings and still doesn't work.

    Is there a way to import Event-Slider.zip via ftp?

    I'm looking forward to your answer.

    Thanks in advance,

    Lia

  •  174
    Hina replied

    Hi,

    I have throughly checked the issue and found that your server settings/configuration is too low for following PHP parameters and what you did earlier, didn't worked.

    post_max_size8M
    upload_max_filesize2M

    I have also install a plugin which shows the server parameter of your site which can be seen at:

    http://fun4u.gr/wp-admin/options-general.php?page=cfpi_phpinfo

    And here is an screen recording is attached in which you can see that both above values are not enough to upload a bit large file size. Please increase those parameters values. To increase values, please contact your hosting support along with attached screen recording so they can set large values at least 40M for both above PHP parameters.

    let me know how it goes.

    Attached files:  Recording #739.mp4


    Thanks,

    Best Regards,
    Hina S.
    Theme-Canon Support