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  Public Ticket #1578992
Mobile blog posts are not showing
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  • motionfuture started the conversation

    The mobile version of my blog post are not showing, they go to a blank white page when I click 'continue reading...' from the main blog page

  •  162
    Hina replied

    Hi,

    Apparently, It seems to me a conflict with another plugin. Try disabling your other plugins and that should help to identify the source of the conflict.

    Try the steps in the following , and then let us know the results of your tests?  

    1. Identify if a conflict exists

    1. Disable all non- theme plugins
    2.  Test the Issue

    2. If Issue Fixed, after following the steps above, it means there's an incompatibility somewhere.

    3. Identify where the conflict is coming from.

    1. Reactivate a single plugin
    2. Test the Issue
    3. If the Issue starts again, you’ve identified the source of the conflict
    4. repeat steps #1-2 until you’ve reactivated all other plugins. 


    Thanks,

    Best Regards,
    Hina S.
    Theme-Canon Support

  • motionfuture replied

    Thank you for your reply. This DID NOT work. I am only using the plugins required for the Booker Theme. No other plugins. The blog post pages do not appear correctly (blank white page) on mobile devices. 

    What is the next step to solve this serious problem? 

  •  162
    Hina replied

    Hi,

    Please post admin login details so I can look into this issue for you.

    PS: Mark Ticket Private when sharing login information on public ticket.


    Thanks,

    Best Regards,
    Hina S.
    Theme-Canon Support