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  Public Ticket #1638888
Gravity Forms
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Comments

  • creoadmin started the conversation

    We have created a from through Gravity Forms on our website. When previewing the form, everything appears to be in working on. Once we publish the form on a page though, certain fields (the Square CC payment fields) as well as the product pricing + total are not working. It appears maybe to be incompatible with the theme?

    Any ideas? Thanks for your help!!

  •  175
    Hina replied

    Hi,

    Please post FTP and WP admin login details so I can look into this issue for you.

    PS: Mark Ticket Private when sharing login information on public ticket.


    Thanks,

    Best Regards,
    Hina S.
    Theme-Canon Support

  •   creoadmin replied privately
  •  175
    Hina replied

    Issue is gravity form and theme were using own placeholder JS and I just disabled theme placeholder JS and it seems form is working now.


    Thanks,

    Best Regards,
    Hina S.
    Theme-Canon Support

  • creoadmin replied

    Thank you! That worked, but only sort of. :) Now when we enter in CC information, we get an error that some of the fields have been left blank, even though we have filled them all in.

    Ideas on that? Thanks for your help!!

  •  175
    Hina replied

    I'd actually recommend reaching out to Plugin support directly they're the best place to go for specific questions like you have as they know their plugin inside and out.


    Thanks,

    Best Regards,
    Hina S.
    Theme-Canon Support