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  Public Ticket #1763477
Google Maps in Contact Form
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Comments

  • Thomas Bröckel started the conversation

    Can't find configuration of Google Maps in Contact Form (Page Template "Contact"). It is perfectly hidden ;-)

    Kind regards 
    Thomas

  •  183
    Hina replied

    Hi Thomas,

    Thanks for writing us.

    Please goto contact page and click on Use embeddable media under Page settings and then you can place your google map iframe code in embedded code field

    Let me know how it goes.


    Thanks,

    Best Regards,
    Hina S.
    Theme-Canon Support

  • Thomas Bröckel replied

    Hi Hina, 

    I can't find the section "Use embeddable media" in page "contact". There is no item to setup except the revolution slider.

    Best regards Thomas

  •  183
    Hina replied

    Here I have made a screen recording on how you can add/edit map in contact us page.



    Thanks,

    Best Regards,
    Hina S.
    Theme-Canon Support

  • Thomas Bröckel replied

    Sorry once more. These options are defenitly not available on my site. I don't have the "Sport Page Settings" you have!! Is there a plugin missing or something else?

    KR Thomas

  •  183
    Hina replied

    Hi,

    Please post admin login details so I can look into this issue for you.

    PS: Mark Ticket Private when sharing login information on public ticket.


    Thanks,

    Best Regards,
    Hina S.
    Theme-Canon Support

  •   Thomas Bröckel replied privately
  •  183
    Hina replied

    i have checked page and  it seems to me a conflict with another plugin. Try disabling your other plugins and that should help to identify the source of the conflict.

    Try the steps in the following , and then let us know the results of your tests?  

    1. Identify if a conflict exists

    1. Disable all non- theme plugins
    2.  Test the Issue

    2. If Issue Fixed, after following the steps above, it means there's an incompatibility somewhere.

    3. Identify where the conflict is coming from.

    1. Reactivate a single plugin
    2. Test the Issue
    3. If the Issue starts again, you’ve identified the source of the conflict
    4. repeat steps #1-2 until you’ve reactivated all other plugins. 


    Thanks,

    Best Regards,
    Hina S.
    Theme-Canon Support

  • Thomas Bröckel replied

    Hi,

    now I did as as described. I think, I was able to insert the google data.
    Unfortunately I have the next problem now! Where to insert the API key? Can't find a filed for this so I get the message that the map can not displayed correctly. Does it have to be integrated into the "Embedded Code"?

    KR Thomas

  •  183
    Hina replied

    Hi,

    For embed it works differently. Please refer this question at stackoverflow:

    https://stackoverflow.com/questions/29451185/google-map-embed-api-key-not-working


    Thanks,

    Best Regards,
    Hina S.
    Theme-Canon Support

  • Thomas Bröckel replied

    Hi Hina,sorry, I don't understand your info. There must be a way to integrate the code within the template.

    Thanks Regards Thomas

  • Thomas Bröckel replied

    Hi,

    I already have a lot of trouble with the sports template. It seems that it is not working as shown in your video. I don't have the same buttons and options, everything looks different. I only installed the plugins used in your template. Something is absolutely wrong and I have no idea how to fix it and I need support on my site not on any other test site.

    KR Thomas

  • Thomas Bröckel replied

    How to handle this message:

    Warning: The Envato Toolkit plugin is no longer supported and will stop functioning very shortly. Please delete the Envato Toolkit plugin and install the Envato Market plugin. Click here for more details.

    The Envato Toolkit is mandatory in your installation, but it is no longer supported because it is deprecated.
    I am at a loss. Maybe this is the key to all the issues.

    I would ask you to create a new page on my site. There are no Sport Page Settings available. I did many investigations without any result. Login data see below.

  •  183
    Hina replied

    Hi,

    Please post admin login details so I can look into this issue for you.

    PS: Mark Ticket Private when sharing login information on public ticket.

    As for Envato Toolkit plugin, it is deprecated and replaced it with Envato Market Plugin which can be downloaded at https://envato.com/market-plugin/upgrading/


    Thanks,

    Best Regards,
    Hina S.
    Theme-Canon Support

  • Thomas Bröckel replied

    Hi Hina,

    as I have already written, a few posts down you can find the login information. In my investigations I found out that the template is not compatible with wordpress versions later than 4.7. I checked this on a seperate system using 4.7.12. In this environemt the template is working. I would have expected this result when your support checked my installation several weeks ago. I think the temlate can not be used if it is not working with the latest wp versions. When can we expect an update of the template? Please be so kind to give as information about this important key fact.

    At the moment, no further support is needed. Many Thanks!

    Kind regards Thomas

  •  183
    Hina replied

    Hello Thomas,

    Yes I can see the issue there but would like you to know that it is compatible with upto 4.9 and in recent version of wordpress they have make gutenburg editor official which may cause an issue with settings. I have already forward it to dev team and they will release a fix within few days to fix gutenburg issue.


    Thanks,

    Best Regards,
    Hina S.
    Theme-Canon Support

  • Thomas Bröckel replied

    Hello Hina and Support Team,

    can you give me some information about the compatibility of the theme "Sport"? In January you told me that there will be a fix available in a few days. I have never heard something about this issue. Now we are short before golive with our page and want to use Wordpress 5.1, but we are not sure, doing the update. Please give me info about to use WP 5.1.

    Regards Thomas

  •  183
    Hina replied

    Hi,

    Sorry for the delay.

    I have contacted author and according to dev they will release fix end of this week and will be available once envato approved for update/release.

     


    Thanks,

    Best Regards,
    Hina S.
    Theme-Canon Support